Shipping
Update (December 2020): Due to the Coronavirus pandemic and Christmas postal service, some online orders (book purchases) may take a little longer than usual. We would advise allowing upto 1-2 weeks for the arrival of your some of your orders. We want to thank all of our customers for their patience during this challenging time.
UK Shipping (book purchases)
UK shipping is free and sent via Royal Mail second class. We are a very small team, so we can’t be as quick as some online retailers, but we aim to process your order within two working days, and your order should be with you in three to five working days if you have placed a book order.
Last Christmas order date: Wednesday 16th December 2020
Worldwide Shipping (book purchases)
We offer shipping worldwide, via Royal Mail international standard. Worldwide shipping charges vary depending on the order and are calcuated at the checkout. We are a very small team, so we can’t be as quick as some online retailers, but we aim to process your order within two working days. Delivery times can vary based on your location.
Last Christmas order date: Wednesday 9th December 2020
Shipping (subscriptions)
Our subscriptions include all shipping costs. We will contact you by email once we have received your order to let you know when your first book is due to be dispatched.
Returns Policy
Unfortunately, we are unable to accept returns requests unless a book you have bought is faulty when you receive it. If you realise, after making a purchase, that you have made a mistake in your order, please contact us immediately on subscriptions@andotherstories.org. If we have not yet processed and dispatched your order, we may be able to amend it, although we cannot promise to do so.